We want you to be fully satisfied with your purchase from CURV. If for any reason you’re not happy with a product, we offer a straightforward return and refund policy to ensure your experience is positive.
1. Eligibility for Returns/Refunds
Unopened Products: Full refund or exchange within 30 days of delivery if unopened, unused, and in original packaging.
Defective/Damaged Items: Refund or replacement if products arrive damaged, expired, or with manufacturing defects (photo proof required).
Wrong Items Shipped: Free return shipping for incorrect orders (notify us within 7 days of delivery).
2. Non-Returnable Items
Opened/Used Supplements: For hygiene and safety reasons, we cannot accept returns of opened products.
Final Sale Items: Clearly marked products (e.g., clearance/discounted items).
3. Return Process
Contact Us: Email admin@curv.com.my or WhatsApp [016 244 9712] within 7 days of delivery to request a return.
Provide Proof: Include order number, photos of the product (if defective), and reason for return.
Approval: We’ll email a Return Authorization (RA) number and instructions within 48 hours.
Ship Back: Send the product to our warehouse (address provided) with the RA number. Return shipping costs are the customer’s responsibility unless the error was ours.
4. Refund Timeline & Methods
Processing Time: Refunds processed within 5 business days after receiving the returned item.
Original Payment Method: Refunds issued via the original payment method (e.g., credit card, bank transfer).
5. Exchanges
Exchanges for incorrect/damaged items are free (customer covers return shipping for non-defective exchanges).
