Shipping & Delivery

1. Shipping Destinations

We currently ship to all states in Malaysia via our trusted courier partners.

2. Processing Time

• Orders are processed within 1–2 business days (excluding weekends and public holidays).
• Delays may occur during peak seasons (e.g., Ramadan, Raya).
• Orders placed after 2PM MYT will be processed the next business day.

3. Tracking Your Order

• You'll receive a tracking number via email/SMS once your order ships.
• Track your package using these links:
  • J&T Tracking
  • Pos Laju Tracking
  • Ninja Van Tracking

4. Delivery Issues

• Failed Delivery: Couriers will attempt delivery twice. After that, contact us within 7 days to reship (fees may apply).
• Wrong Address: Notify us within 24 hours of order confirmation. No changes once shipped.
• Damaged Packages: Refuse delivery and contact us immediately with photos of damage.

5. International Shipping

Currently, we only ship within Malaysia. International shipping options coming soon!